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Ismail, A., Halim, F. A., Munna, D. N., Abdullah, A., Shminan, A. S. A., & Muda, A. L. (2009). The Mediating Effect of Empowerment in the Relationship between Transformational Leadership and Service Quality. Journal of Business Management, 4, 3-12.
https://doi.org/10.5539/ijbm.v4n4p3

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