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Fogg, B. J., & Tseng, H. (1999). The Elements of Computer Credibility. In CHI’99 Proceedings
of the SIGCHI Conference on Human Factors in Computing Systems (pp. 80-87). New York: ACM.
https://dl.acm.org/citation.cfm?doid=302979.303001
https://doi.org/10.1145/302979.303001

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