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Butter, F. A. G., Liu, J., & Tan, Y.-H. (2010). Ch. 9: Using Trust and Reputation in Government to
Business Relationships: The Authorized Economic Operator (AEO) as an Example. In Breaking the
Ice Between Government and Business: From IT-Enabled Control Procedure Redesign to Trusted
Relationship Building (pp. 155-184). Amsterdam: Thela Thesis/TI.
https://research.vu.nl/ws/files/42189460/complete%20dissertation.pdf

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