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Shi, G.H., Yue, J.J. and Liu, Q.G. (2009) Empirical Analysis of SERVQUAL Scale Based on Kano Model. Library and Information Research, No. 2, 18-45.

has been cited by the following article:

• TITLE: Future Direction and Visual Analysis of Kano Model: A Literature Review

  AUTHORS: Qingliang Meng, Jing Dong

  KEYWORDS: Kano Model, Citation Analysis, Term Frequency Analysis, Evolution Path

  JOURNAL NAME: Journal of Service Science and Management, Vol.11 No.4, August 9, 2018

  ABSTRACT: This paper takes WoS database and CNKI database as samples, uses the HistCite to analyze the research status of Kano model, then analyzes the citation networks of Kano model and compares the topics and key points of Kano model research. Finally, the paper proposes the future direction of Kano model based on the citation networks and research topics.