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Luo, Z.Q. and Fang, Z.G. (2002) Common Customer Satisfaction Research Model and Analysis of Its Advantages and Disadvantages. Journal of GuiZhou University of Finance and Economics, No. 6, 14-17.

has been cited by the following article:

• TITLE: Future Direction and Visual Analysis of Kano Model: A Literature Review

  AUTHORS: Qingliang Meng, Jing Dong

  KEYWORDS: Kano Model, Citation Analysis, Term Frequency Analysis, Evolution Path

  JOURNAL NAME: Journal of Service Science and Management, Vol.11 No.4, August 9, 2018

  ABSTRACT: This paper takes WoS database and CNKI database as samples, uses the HistCite to analyze the research status of Kano model, then analyzes the citation networks of Kano model and compares the topics and key points of Kano model research. Finally, the paper proposes the future direction of Kano model based on the citation networks and research topics.