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Zablah, A.R., Carlson, B.D., Donavan, D.T., Maxham III, J.G. and Brown, T.J. (2016) A Cross-Lagged Test of the Association between Customer Satisfaction and Employee Job Satisfaction in a Relational Context. Journal of Applied Psychology, 101, 743.
https://doi.org/10.1037/apl0000079

has been cited by the following article:

• TITLE: Making Work Volition to Predict Job Satisfaction of Faculty Members in Higher Educational Institutes

  AUTHORS: Jagannath Mohanty, Alamzeb Aamir

  KEYWORDS: Higher Education Sector, Work Volition, Job Satisfaction

  JOURNAL NAME: Theoretical Economics Letters, Vol.8 No.7, June 1, 2018

  ABSTRACT: Academic literature on business management indicates employee job satisfaction as a key workplace factor. Increased productivity is often construed as a dividend accruing from job satisfaction. Therefore, organizations strive hard through organizational policies and processes to ensure employees are satisfied with their jobs. Work volition is generally understood as the degree of freedom organizationally available to choose a job profile. This paper explores the role of work volition in job satisfaction. It is assumed that chosen work roles catalyze the process of job satisfaction. The paper factors in internal and external job satisfaction as contributors to overall job satisfaction. The results from this work reported a significant impact of work volition on both internal and external satisfaction.