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Grace, D.A. (2007) How Embarrassing! An Exploratory Study of Critical Incidents Including Affective Reactions. Journal of Service Research, 9, 271-284.
https://doi.org/10.1177/109467050700900305

has been cited by the following article:

• TITLE: A Literature Review of Consumption Embarrassment and Prospects

  AUTHORS: Yiting Li, Defeng Yang, Han Zhou

  KEYWORDS: Consumption Embarrassment, Negative Emotions, Consumer Behavior

  JOURNAL NAME: American Journal of Industrial and Business Management, Vol.8 No.3, March 27, 2018

  ABSTRACT: Consumers will have a temporary feeling of embarrassment, when they experience unexpected events, which will influence consumers’ cognition and behavior. This paper focused on embarrassing emotion in consumption and reviewed the related literature. We expound the concept of consumption embarrassment and distinguished the similar concepts, then summed up antecedents and the outcome variables. The model of consumption embarrassment is concluded on the existing empirical conclusions. Direction of future research is discussed in the end.