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Taylor, S.A. and Baker, T.L. (1994) An Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Customers’ Purchase Intentions. Journal of Retailing, 70, 163-178.
https://doi.org/10.1016/0022-4359(94)90013-2

has been cited by the following article:

• TITLE: The Influence of Brand Experience on People’s Revisit and Purchase Intention in the Context of China’s Museum

  AUTHORS: Boya Li

  KEYWORDS: Brand Experience, Revisit Intention, Purchase Intention, Visitor Behavior

  JOURNAL NAME: American Journal of Industrial and Business Management, Vol.8 No.3, March 20, 2018

  ABSTRACT: Brand experience has been considered a tactical tool that satisfies consumers’ needs and allows them to engage with the brands. Considering the global economic slowdown, China’s traditional museums are less visited and the sales of relevant products (e.g. souvenirs) are declining. With a combination of literature review and primary research, the study has drawn a positive conclusion that brand experience (sensory, affective, behavior and intellectual) can effectively motivate people’s intention to revisit and purchase in museums in China. Therefore, the study will give important implications to the insights of consumers’ experience preferences and will guide an upgraded marketing strategy for the development of museums.