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El-Sharo, M., Zheng, B., Yoon, S.W. and Khasawneh, M.T. (2015) An Overbooking Scheduling Model for Outpatient Appointments in a Multi-Provider Clinic. Operations Research for Health Care, 6, 1-10.
https://doi.org/10.1016/j.orhc.2015.05.004

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