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K. Debackere, B. van Looy and P. Papastathopoulou, “Managing Innovation in a Service Environment in Services Management: An Integrated Approach,” In: B. V. Looy, R. V. Dierdonck and P. Gemmel, Eds., Services Management: An Integrated Approach, Prentice Hall, Upper Saddle River, 1998, pp. 387-405.

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