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Bono, J.E. and Vey, M.A. (2005) Toward Understanding Emotional Management at Work: A Quantitative Review of Emotional Labor Research. In: Hartel, C.E.J., Zerbe, W.J. and Ashkanasy, N.M., Eds., Emotions in Organizational Behavior, Lawrence Erlbaum Associates, Mahwah, NJ, 213-233.

has been cited by the following article:

• TITLE: Personality Traits, Burnout, and Emotional Labor Correlation among Teachers in Pakistan

  AUTHORS: Amna Khalil, Muhammad Majid Khan, Muhammad Ali Raza, Bahaudin G. Mujtaba

  KEYWORDS: Personality Traits, Emotional Labor, Job Burnout, Teachers, Big Five

  JOURNAL NAME: Journal of Service Science and Management, Vol.10 No.6, December 11, 2017

  ABSTRACT: The main purpose of this research is to study the impact of personality on job burnout among educators. Additionally the role of emotional labor on the relationship of personality and burnout is also investigated. In this model, job burnout (exhaustion, depersonalization and lack of personal accomplishment) is a dependent variable; personality (extraversion, neuroticism, agreeableness, openness to experience and conscientiousness) is an independent variable, while emotional labor (surface acting and deep acting) is a mediating variable. To investigate the relationship among above stated variables, correlation and multiple regression analysis were conducted. Questionnaires were used to collect the data from 199 secondary level teachers of private schools. The results of correlation and multiple regression showed the negative impact of personality on burnout, positive impact of personality on emotional labor, and the negative impact of emotional labor on job burnout. Discussion, suggestions, implications, and recommendations selection and training are provided.