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Haddad, C.R., Ayala, D.H.F., Uriona Maldonado, M., Forcellini, F.A. and Lezana, á.G.R. (2016) Process Improvement for Professionalizing Non-Profit Organizations: BPM Approach. Business Process Management Journal, 22, 634-658.
https://doi.org/10.1108/BPMJ-08-2015-0114

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