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Varinli, I. and Cakir, A. (2004) Hizmet kalitesi, deger, hasta tatmini ve davranissal niyetlerar asindaki iliski-Kayseri’ de poliklinik hastalarina yonelik bir arastirma. [Relationships among the Service Quality, Patient Satisfaction, Perceived Value, and Behavioral Intentions-Research towards to the Polyclinic Patients in Kayseri.] Erciyes Universitesi Sosyal Bilimler Enstitusu Dergisi, 2, 33-52.

has been cited by the following article:

• TITLE: Research on a Relationship between Patient Satisfaction and Medical Services in State Health Organizations

  AUTHORS: Alisardar Mammadov, Rahim Gasanov

  KEYWORDS: Service Quality, Medical Services, Patient Satisfaction

  JOURNAL NAME: American Journal of Industrial and Business Management, Vol.7 No.11, November 30, 2017

  ABSTRACT: This research has been applied to the patients who were getting treatment in a state hospital and the perception of patients about hospital services and satisfaction has been examined. The 150 applied surveys were created using the SERFPERF scales and interviewed and implemented by the patients. As a result of the analysis, it was found that there is a positive relationship between medical service and patient satisfaction: Pre-service and physical services and examination services have a meaningful impact on patient satisfaction.