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Liu-Thompkins, Y. and Tam, L. (2013) Not All Repeat Customers Are the Same: Designing Effective Cross-Selling Promotion on the Basis of Attitudinal Loyalty and Habit. Journal of Marketing, 77, 21-36.
https://doi.org/10.1509/jm.11.0508

has been cited by the following article:

• TITLE: Self-Esteem’s Moderation of Self-Congruity Effects on Brand Loyalty

  AUTHORS: Jane Brannen, Cynthia M. Frisby

  KEYWORDS: Consumer Self-Esteem, Actual Self-Congruity vs. Ideal Self-Congruity, Brand Loyalty, Gender Differences in Brand Loyalty, Moderating Effect of Self-Esteem and Brand Loyalty

  JOURNAL NAME: Theoretical Economics Letters, Vol.7 No.6, October 31, 2017

  ABSTRACT: This research set out to find how consumer self-esteem moderates the relative importance of actual self-congruity vs. ideal self-congruity on women’s brand loyalty to fitness brands. College-aged women were the primary focus for this research because this demography represents an emerging consumer group and because the literature suggests women score significantly lower than men on self-esteem scales in physical appearance, athletic self, personal self, and self-satisfaction self-esteem. A survey of 151 women of 18 - 24 ages was conducted supporting prior research findings that actual and ideal self-congruity are both positively correlated with brand loyalty.