TITLE:
Diversity Management for Improving Performance in Mobile Telephone Network (MTN) Ghana Limited
AUTHORS:
Alhaji Yussif Baba Suleman
KEYWORDS:
Diversity, Diversity Management, Top Management Teams
JOURNAL NAME:
American Journal of Industrial and Business Management,
Vol.7 No.10,
October
25,
2017
ABSTRACT: The study examined the
impact of diversity management on the general performance of organizations in
the telecommunication industry in Ghana, through a case study on Mobile
Telephone Network (MTN) Ghana limited. The target population was
made up of top and middle management teams of MTN Ghana ltd, and the purposive
sampling technique was used to select a sample of ten (10) respondents for the
study. Questionnaires were the instruments used for data collection and the
data collected were analysed using tables. The key findings were that,
diversity management has a positive influence on the performance of MTN Ghana
ltd; and though diversity management is present in the company, management of
it is improperly undertaken. It is therefore recommended that, top management
team should give their support to diversity management and establish a complete
strategy for diversity management in the company. Education and training
programs may be organized for employees to learn about diversity and how to
handle its complex issues in order to enhance performance in the organization.