TITLE:
Investigation of Organizational Citizenship Behavior of Hotel Employees by Structural Equation Model
AUTHORS:
Eren Erkiliç, Ali Çağlar Güllüce
KEYWORDS:
Organizational Citizenship, Hotel Employees, Structural Equation Model
JOURNAL NAME:
iBusiness,
Vol.9 No.2,
June
26,
2017
ABSTRACT: The aim of this study is to determine the level of
organizational citizenship behavior of the employees in the hotel businesses
operating in the province of Rize in the Black Sea Region of Turkey. For this
purpose, 345 questionnaires were applied to the employees in question. The
obtained data were analyzed through LISREL and SPSS programs. As a result of
confirmatory factor analysis which was performed to determine the
organizational citizenship behaviors of the participants, it was found out that
there are significant positive relationships among organizational citizenship
behavior factors. In this context, the most effective variable on the altruism
factor was found to be “I do not hesitate to share the materials with my
co-workers in the case of job related problems.” with a ratio of 0.99. One the
most effective variables on the conscientiousness factor was detected as “I
spend most of my time in business related activities” with a ratio of 0.94. On
the other hand, “I warn other employees not to be hurt when unexpected problems
occur” variable with a ratio of 0.95 was determined on the courtesy factor. It
was also figured out on the sportsmanship factor that “I do not my waste time
complaining about minor problems.” variable has ratio of 0.89. “I keep up with
the changes made in the structure of the organization I work with.” variable is
influential with a ratio of 0.95 on the Civic Virtue factor. In addition, it
was revealed that conscientiousness and sportsmanship factors have an effect
between each other with a ratio of 0.53.