TITLE:
The Determinants of Student Satisfaction Acquired by University Education: The Case of the Hellenic Open University
AUTHORS:
Anastasia Pseiridis, George M. Agiomirgianakis, Theodore Lianos
KEYWORDS:
Student Satisfaction, Gender, Job Satisfaction, Family Income, Higher Education Policies
JOURNAL NAME:
Theoretical Economics Letters,
Vol.7 No.5,
August
2,
2017
ABSTRACT: The satisfaction of students acquired by their
tertiary educational experience can be seen as one of the main satisfactions
shaping their overall life satisfaction and professional life after their
graduation. Student satisfaction is especially important for universities operating
under paid tuition fees, as this may affect both the student retention rates
and future student enrollments. In this paper, we consider two facets of student satisfaction, i.e. 1) satisfaction acquired by the
level of knowledge provided during university years and 2) satisfaction acquired
by broadening the prospects of career development after graduation. The purpose
of this paper is twofold. First, we examine the relationship of student
satisfaction with various demographic factors such as age, gender, family, and
income. Secondly, we study the relationship of student satisfaction to circumstantial
factors such as grades earned and support by student family. We are based on
data (n = 470) from students attending the Management of Businesses and Organisations Bachelor’s Degree offered by the Hellenic Open University. The findings of our
study could be useful for educational policies enhancing quality assurances
measures.