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Staniszewska, S.H. and Henderson, L. (2005) Patients’ Evaluations of the Quality of care: Influencing Factors and the Importance of Engagement. Journal of Advanced Nursing, 49, 530-537.
http://www.ncbi.nlm.nih.gov/pubmed/15713185
https://doi.org/10.1111/j.1365-2648.2004.03326.x

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