TITLE:
Views and Experience on Patient Engagement in Healthcare Professionals and Patients—How Are They Different?
AUTHORS:
Eliza L. Y. Wong, Siufai Lui, Annie W. L. Cheung, Carrie H. K. Yam, Nicole F. Huang, Wilson W. S. Tam, Engkiong Yeoh
KEYWORDS:
Patient Engagement, Patient Satisfaction, Patient Experience, Patient Centered Care
JOURNAL NAME:
Open Journal of Nursing,
Vol.7 No.6,
June
2,
2017
ABSTRACT: A patient-centered approach is used to build a therapeutic alliance between patients and the healthcare professionals in care process which should be supported by a good engagement of both parties. The study aimed to explore the gap between healthcare professionals and patients on patient engagement in hospital. It was a cross-sectional survey. 2774 doctors and nurses from Department of Medicine of public hospitals completed the self-administered questionnaire and 1042 patients discharged from corresponding wards completed the telephone interviews. Participants were interviewed using structural questionnaires. The Mann-Whitney test or Pearson’s chi-square test was used to analyze the agreement between health-care professionals and patients on the views and experiences of patient engagement. A difference was considered to be statistically significant when the p-value was