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Heimgartner, R., Tiede, L.-W. and Windl, H. (2011) Empathy as Key Factor for Successful Intercultural HCI Design. In: Marcus, A., Ed., Proceedings of 14th International Conference on Human-Computer Interaction, Springer Berlin/Heidelberg, 557-566.
https://doi.org/10.1007/978-3-642-21708-1_62

has been cited by the following article:

• TITLE: Using Converging Strategies to Reduce Divergence in Intercultural User Interface Design

  AUTHORS: Rüdiger Heimgärtner

  KEYWORDS: Culture, HCI, Cross-Cultural, Design, Intercultural, Culture-Centered, Methods, Tools, Standards, Overview, State of Research, Cultural Differences, Communication, Understanding, Empathy, Intercultural Communication, Intercultural HCI Design, Divergence, Convergence, Wave, Process, Cycle

  JOURNAL NAME: Journal of Computer and Communications, Vol.5 No.4, March 14, 2017

  ABSTRACT: This chapter starts with an introduction illuminating the theoretical back-ground necessary for taking culture into account in HCI design. Definitions of concepts used are provided followed by a historical overview on taking culture into account in HCI design. Subsequently, a glimpse of the current state of research in culture-centered HCI design is derived from secondary literature providing the gist of the structures, processes, methods, models and theoretic approaches concerning the relationship between culture and HCI design (“converging” strategies). After presenting controversies and challenges, a short discussion of results from empirical studies and design recommendations for culture-centered HCI design lead to implications and trends in future intercultural user interface design research to close the knowledge gap (the “divergence”) regarding the relationship between culture and Human-Computer Interaction (HCI), i.e. converging the divergence to reach the convergent divergence.