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Santos, V. B. M. P. (2002). Genre Analysis of Business Letters of Negotiation. English for Specific Purposes, 21, 167-199.
http://www2.feu.ac.th/admin/pr/newscontrol/atts/D20120524222001.pdf
https://doi.org/10.1016/S0889-4906(00)00028-4

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