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Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. L. (2011). The Concept of Bullying and Harassment at Work: The European Tradition. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper (Eds.), Bullying and Harassment in the Workplace: Developments in Theory, Research, and Practice (2nd Ed., pp. 3-39).

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