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Goleman, D. (2000). Emotional Intelligence: Issues in Paradigm Building. In D. Goleman, & C. Cherniss (Eds.), The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations (pp. 1-13). San Francisco, CA: Jossey-Bass.
http://www.eiconsortium.org/reprints/ei_issues_in_paradigm_building.html

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