Article citationsMore>>

Yao, Z.-G., & Ding, X.-D. (2011). Measuring Passenger’s Perceptions of Taxi Service Quality with Weighted SERVPERF: A Case of Hangzhou, China. Applied Mechanics and Materials, 97-98, 1181-1184.
https://doi.org/10.4028/www.scientific.net/amm.97-98.1181

has been cited by the following article:

• TITLE: Measuring Customer Feedback, Response and Satisfaction

  AUTHORS: Rebecca Milner, Adrian Furnham

  KEYWORDS: Customer Feedback, Questionnaires, Inventories, Service, Quality

  JOURNAL NAME: Psychology, Vol.8 No.3, February 14, 2017

  ABSTRACT: This paper reviews various different questionnaires designed to measure customer response to a particular service. They differ on various criteria including the dimensions that they are trying to evaluate their established psychometric qualities and their usage. Recommendations for their use are made.