Article citationsMore>>

Caro, L. M., & Garcia, J. A. M. (2007). Measuring Perceived Service Quality in Urgent Transport Service. Journal of Retailing and Consumer Services, 14, 60-72.
https://doi.org/10.1016/j.jretconser.2006.04.001

has been cited by the following article:

• TITLE: Measuring Customer Feedback, Response and Satisfaction

  AUTHORS: Rebecca Milner, Adrian Furnham

  KEYWORDS: Customer Feedback, Questionnaires, Inventories, Service, Quality

  JOURNAL NAME: Psychology, Vol.8 No.3, February 14, 2017

  ABSTRACT: This paper reviews various different questionnaires designed to measure customer response to a particular service. They differ on various criteria including the dimensions that they are trying to evaluate their established psychometric qualities and their usage. Recommendations for their use are made.