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Dillman, D.A., Phelps, G., Tortora, R., Swift, K., Kohrell, J, Berck, J. and Messer, B.L. (2009) Response Rate and Measurement Differences in Mixed Mode Surveys Using Mail, Telephone, Interactive Voice (IVR) and the Internet. Social Science Research, 38, 1-18.
https://doi.org/10.1016/j.ssresearch.2008.03.007

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