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Heisler, M., Bouknight, R.R., Hayward, R.A., Smith, D.M. and Kerr, E.A. (2002) The Relative Importance of Physician Communication, Participatory Decision Making, and Patient Understanding in Diabetes Self-Management. Journal of General Internal Medicine, 17, 243-252.
https://doi.org/10.1046/j.1525-1497.2002.10905.x

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