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Mitroff, I., Pauchant, T. C., & Shrivastava, P. (2006). The Structure of Man-Made Organizational Crises: Conceptual & Empirical Issues in the Development of a General Theory of Crisis Management. In D. Smith, & D. Elliot (Eds.), Key Readings in Crisis Management (pp. 47-74). London: Routledge.

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