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Ensslin, L., Dutra, A., Ensslin, S.R., Chaves, L.C. and Dezem, V. (2015) Research Process for Selecting a Theoretical Framework and Bibliometric Analysis of a Theme: Illustration for the Management of Customer Service in a Bank. Modern Economy, 6, 782-796.
https://doi.org/10.4236/me.2015.66074

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