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Kram, K. E., & Cherniss, C. (2001). Developing Emotional Competence through Relationships at Work. In C. Cherniss, & D. Goleman (Eds.), The Emotionally Intelligent Workplace: How to Select for, Measure and Improve Emotional Intelligence in Individuals, Groups and Organisations (pp. 254-285). San Francisco, CA: Jossey-Bass.

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