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Rosa, M.J. and Amaral, A. (2007) A Self-Assessment of Higher Education Institutions from the Perspective of the TQM Excellence Model. In: Westerheijen, D.F., Stensaker, B. and Rosa, M.J., Eds., Quality Assurance in Higher Education: Trends in Regulation, Translation and Transformation, Vol. 20, Springer, Dordrecht, 181-207.

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