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Melhem, Y. (2003) Employee-Customer-Relationships: An Investigation into the Impact of Customer-Contact Employees’ Capabilities on Customer Satisfaction in Jordan Banking Sector. Unpublished PhD Dissertation, University of Nottingham, Nottingham.

has been cited by the following article:

• TITLE: An Integrated Model of Job Involvement, Job Satisfaction and Organizational Commitment: A Structural Analysis in Jordan’s Banking Sector

  AUTHORS: Ayman Bahjat Abdallah, Bader Yousef Obeidat, Noor Osama Aqqad, Marwa Na’el Khalil Al Janini, Samer Eid Dahiyat

  KEYWORDS: Job Involvement, Job Satisfaction, Organizational Commitment, Structural Equation Modelling, Jordan

  JOURNAL NAME: Communications and Network, Vol.9 No.1, December 7, 2016

  ABSTRACT: The purpose of this research is to investigate the interrelationships among the three behavioural constructs of job involvement, job satisfaction and organizational commitment. Accordingly, a structural model is developed to delineate the interactions among these constructs and explore the mediating effect of job satisfaction on the relationship between job involvement and organizational commitment. A questionnaire-based survey was designed to test the aforementioned model based on a dataset of 315 employees working in twelve out of twenty six banks operating in the capital city of Jordan, Amman. The model and posited hypotheses were tested using structural equation modelling analysis. The results indicated that job involvement positively and significantly affects job satisfaction and organizational commitment. Additionally, job satisfaction proved to be positively related to organizational commitment. Furthermore, job satisfaction positively and significantly partially mediated the relationship between job involvement and organizational commitment.