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S. F. Slater and J. C. Narver, “Market Oriented Is More than Being Customer-Led,” Strategic Management Journal, Vol. 20, No. 12, 1999, pp. 1165-1168. doi:10.1002/(SICI)1097-0266(199912)20:12<1165::AID-SMJ73>3.0.CO;2-#

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