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Macke, D. and Galinac, T. (2008) Optimized Software Process for Fault Handling in Global Software Development. In: Wang, Q., Pfahl, D. and Raffo, D.M., Eds., Making Globally Distributed Software Development a Success Story, Springer, Berlin, 395-406.
http://dx.doi.org/10.1007/978-3-540-79588-9_34

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