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Daraio, C., Diana, M., Di Costa, F., Leporelli, C., Matteucci, G. and Nastasi, A. (2015) Efficiency and Effectiveness in the Urban Public Transport Sector: A Critical Review with Directions for Future Research. European Journal of Operational Research, 248, 1-20.
http://dx.doi.org/10.1016/j.ejor.2015.05.059

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