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Wang, Y., Guo, J., Ceder, A., Currie, G., Dong, W. and Yuan, H. (2014) Waiting for Public Transport Services: Queueing Analysis with Balking and Reneging Behaviours of Impatient Passengers. Transportation Research Part B: Methodological, 63, 53-76.
http://dx.doi.org/10.1016/j.trb.2014.02.004

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