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Oña, R., López, G., Rios, F.J.D. and Oña, J. (2014) Cluster Analysis for Diminishing Heterogeneous Opinions of Service Quality Public Transport Passengers. Procedia—Social and Behavioral Sciences, 162, 459-466.
http://dx.doi.org/10.1016/j.sbspro.2014.12.227

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