TITLE:
Exploring the Relationship between Corporate Social Responsibility, Employee Engagement, and Organizational Performance: The Case of Jordanian Mobile Telecommunication Companies
AUTHORS:
Bader Yousef Obeidat
KEYWORDS:
CSR, Employee Engagement, Organizational Performance, Mobile Telecommunication, Jordan
JOURNAL NAME:
International Journal of Communications, Network and System Sciences,
Vol.9 No.9,
September
16,
2016
ABSTRACT: The aim
of this research is to explore the relationship between corporate social responsibility,
employee engagement, and organizational performance in Jordanian mobile
telecommunication companies. A total of 350 questionnaires containing 37 itemswere
used to collect information from the respondents. Multiple and simple
regression analyses were conducted to test the research hypotheses. Results of
the current study revealed that corporate social responsibility (both internal
and external) and employee engagement (vigor, absorption, and dedication) have
a significant positive relationship with organizational performance. Also, the
results revealed that there is a significant positive relationship between
corporate social responsibility (internal CSR and external CSR) and employee
engagement. The Baron and Kenny mediation model and Sobel test were used to
test whether employee engagement mediated the relationship between corporate
social responsibility and organizational performance. The results showed that
employee engagement fully mediated the relationship in a significant way. The
results of the current study have many managerial implications for mobile
telecommunication companies. In order to enhance organizational performance,
decision makers must work on creating and maintaining an efficient corporate
social responsibility agenda, which would increase employees’ engagement in
their work which will lead to improved performance outcomes.