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Milne, G.R. and Boza, M.-E. (1999) Trust and Concern in Consumers’ Perceptions of Marketing Information Management Practices. Journal of Interactive Marketing, 13, 5-24.
http://dx.doi.org/10.1002/(SICI)1520-6653(199924)13:1<5::AID-DIR2>3.0.CO;2-9

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