TITLE:
The Relationship among Social Capital, Service Types and Service Innovation Performance in Logistics Enterprises
AUTHORS:
Xue Tian, Chen Wang, Xiaoyi Li, Pengfei Niu, Weipeng Si
KEYWORDS:
Social Capital, Service Innovation Type, Service Innovation Performance
JOURNAL NAME:
American Journal of Industrial and Business Management,
Vol.6 No.8,
August
29,
2016
ABSTRACT: This
study focuses on the relationship of social capital, service innovation types
and service innovation performance. Through the empirical research on 210
logistics enterprises, we will find that vertical relationship capital can only
promote the incremental service innovation, horizontal relationship capital can
only promote the breakthrough service innovation, and social relationship capital
can promote both types of service innovation. Both the two types of service
innovations can improve the enterprise’s service innovation performance.
Finally, the research puts forward suggestions for logistics enterprises and
points out the limitations and trend for future research.