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Chen, F.-H., Hsu, T.-S. and Tzeng, G.-H. (2011) A Balanced Scorecard Approach to Establish a Performance Evaluation and Relationship Model for Hot Spring Hotels Based on a Hybrid MCDM Model Combining DEMATEL and ANP. International Journal of Hospitality Management, 30, 908-932.
http://dx.doi.org/10.1016/j.ijhm.2011.02.001

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