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Gretzel, U. and Yoo, K. (2008) Use and Impact of Online Travel Reviews. In: O’Connor, P., Hopken, W. and Gretzel, U., Eds., Information and Communication Technologies in Tourism 2008, Springer Vienna, Vienna, 35-46.
http://dx.doi.org/10.1007/978-3-211-77280-5_4

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