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Schütz, H.-J. and Kolisch, R. (2013) Capacity Allocation for Demand of Different Customer-Product Combinations with Cancellations, No-Shows, and Overbooking When There Is a Sequential Delivery of Service. Annul Operations Research, 206, 401-423. http://dx.doi.org/10.1007/s10479-013-1324-5

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