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Morand, D. A., & Ocker, R. J. (2003). Politeness Theory and Computer-Mediated Communication: A Sociolinguistic Approach to Analyzing Relational Messages. Proceedings of the 36th Hawaii International Conference on System Sciences (HICSS-36), 6-9 January 2003.
http://dx.doi.org/10.1109/hicss.2003.1173660

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