TITLE:
The Role of Emotional Intelligence in Enhancing Organizational Effectiveness: The Case of Information Technology Managers in Jordan
AUTHORS:
Ra’ed Masa’deh
KEYWORDS:
Emotional Intelligence, Organizational Effectiveness, Jordan
JOURNAL NAME:
International Journal of Communications, Network and System Sciences,
Vol.9 No.6,
June
24,
2016
ABSTRACT: The aim of this research is to explore the
role of emotional intelligence (awareness of one’s own emotion, management of
one’s own emotion, awareness of other’s emotion, and management of other’s
emotion) on organizational effectiveness in Jordanian public shareholding
firms. A total of 154 questionnaire containing 29 items was used to collect
information from the respondents. Multiple regression analysis was conducted to
test the research hypotheses. Results of the current study revealed that there
were significant positive impacts of management of one’s own emotion, awareness
of other’s emotion, and management of other’s emotion on organizational
effectiveness, whereas awareness of one’s own emotion did not have a significant
impact on organizational effectiveness. Also, the results revealed that there
was no significant difference in the impact of emotional intelligence on
organizational effectiveness that could be attributed to gender. On the other
hand, results of ANOVA test indicated that there were significant differences
in the impact of emotional intelligence on organizational effectiveness in
favor of age and experience.