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Demirkan, H., Kauffman, R.J., Vayghan, J.A., Fill, H., Karagiannis, D. and Maglio, P.P. (2008) Service-Oriented Technology and Management: Perspectives on Research and Practice for the Coming Decade. Electronic Commerce Research and Applications, 7, 356-376.
http://dx.doi.org/10.1016/j.elerap.2008.07.002

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