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Zhang, Q., Xiong, W. and Feng, X. (2010) Exploring the Mechanism of How Quality Management Practices Impact on Firm Performance: A Theoretical Framework. 2nd International Conference on e-Business and Information System Security (EBISS), Wuhan, 22-23 May 2010, 1-5.
http://dx.doi.org/10.1109/ebiss.2010.5473605

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