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Xu, M., Wong T.C., Wong, S.Y., Chin, K.S., Tsui, K.L. and Hsia, R.Y. (2013) Delays in Service for Non-Emergent Patients due to Arrival of Emergent Patients in the Emergency Department: A Case Study in Hong Kong. The Journal of Emergency Medicine, 45, 271-280.
http://dx.doi.org/10.1016/j.jemermed.2012.11.102

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