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Silva, F. and Fernandes, P. (2010) Using Importance-Performance Analysis in Evaluating Institutions of Higher Education: A Case Study. Proceedings of the 2010 International Conference on Education and Management Technology (ICEMT), Cairo, 2-4 November 2010, 121-123.
http://dx.doi.org/10.1109/ICEMT.2010.5657689

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