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Penney, L.M. and Spector, P.E. (2005) Job Stress, Incivility, and Counterproductive Work Behavior (CWB): The Moderating Role of Negative Affectivity. Journal of Organizational Behavior, 26, 777-796.
http://suo.im/b1e8c
http://dx.doi.org/10.1002/job.336

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